Established as the fundamental value of our quality policy, customer satisfaction is at the heart of John Meunier's preoccupations.

The guarantee of the satisfaction of our customers results in the application of the following principles:

• To respect our engagements;
• To listen the customer requirements and to offer solutions and adapted services;
• To ensure an effective and an experienced after sale service by having a state-of-the-art technology;
• To maintain privileged bonds with our former customers;
• To maintain an effective quality system (ISO)

John Meunier's technical service department offers a large range of services to meet the needs of its customers. The team relies on wide and diversified expertise from it engineers (civil, chemichal, control), technicians (water treatment, instrumentation and control), biologists and chemists.

Customer support finds its true meaning in a continuous process, from the design phase to start-up and operational follow-up. John Meunier offers:

• training;
• breakdown service (electric, control, process, mechanics, etc);
• optimization;
• follow-up and inspection of plant;
• consultation;
• 24-hour remote follow-up;
• spare parts;
• 24-hour emergency line.